University Technology
Mission
University Technology endeavors to provide solid, comprehensive technology infrastructure; an efficient, effective operations environment; and high-quality, timely services and support to the ÐÇ¿ÕÎÞÏÞ´«Ã½app Illinois University community to advance the University’s goals and objectives while reflecting its core values: Academic Excellence, Educational Opportunity, Personal Growth and Social Responsibility.
Vision
University Technology will be a leader among its peers in supporting a connected, state-of-the-art educational environment.
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Other Information
Administrative OfficeÌý
The uTech Administrative Office coordinates the many different units that make up uTech in order to align uTech's goals and objectives with ÐÇ¿ÕÎÞÏÞ´«Ã½apps strategic plan ofÌý
Higher Values in Higher Education
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Support Center (help desk)Ìý
The uTech Support Center serves as a first point of contact for ÐÇ¿ÕÎÞÏÞ´«Ã½app faculty, staff and students needing technical help. They provide walk-in, phone and email support services.Ìý
Digital SpacesÌý
Digital Spaces designs, builds, maintains, upgrades and supports all ÐÇ¿ÕÎÞÏÞ´«Ã½app general use electronic classrooms, computer labs and video conference facilities.Ìý
Desktop and Hardware ServicesÌý
Desktop and Hardware Services provides desktop and mobile computing support for ÐÇ¿ÕÎÞÏÞ´«Ã½app faculty and staff. DHS also performs hardware repairs on ÐÇ¿ÕÎÞÏÞ´«Ã½app equipment and offers hardware recommendations for the campus community.Ìý
TelecommunicationsÌý
The Telecommunications office is the point of contact to install a new phone or to move an existing phone. They are also the point of contact for cellular stipends, university-owned cellular phones, calling cards, authorization codes, pagers, and provides billing for all administration and students and maintains the E911 records for ÐÇ¿ÕÎÞÏÞ´«Ã½app.Ìý
CAIT, a center in uTech, provides innovative and practical technology solutions (web applications, mobile technology), technical consulting, and sound e-learning on campus as well as to external clients such as state agencies, educational institutions, businesses, and public agencies.Ìý
Web ServicesÌý
Web Services coordinates production & dissemination of content on the wiu.edu domain pages, and serves as the principle leader in advancing ÐÇ¿ÕÎÞÏÞ´«Ã½app Illinois University's web presence.Ìý
Enterprise SystemsÌý
Enterprise Systems is responsible for installing, maintaining and monitoring both system software running on ÐÇ¿ÕÎÞÏÞ´«Ã½app's IBM z9 mainframe as well as all peripheral hardware devices attached to the mainframe. The system supports all administrative batch processing as well as ÐÇ¿ÕÎÞÏÞ´«Ã½appP and STARS transactional systems.Ìý
Network InfrastructureÌý
Network Infrastructure designs, maintains, and monitors ÐÇ¿ÕÎÞÏÞ´«Ã½apps data and voice networks. This includes the administrative network that all academic and administrative buildings use as well as the Residential Network (ResNet) for on-campus students.Ìý
Server AdministrationÌý
The server administration team designs, maintains and monitors uTechs servers (Unix, Linux, Windows and Mac) that provide a myriad of services to the ÐÇ¿ÕÎÞÏÞ´«Ã½app community.

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